Warranty Policy

Manufacturer Limited Warranty

If your battery is not registered within 90 days of purchase, the warranty will commence from the battery’s manufacturer date. Proof of ownership is required. The warranty is non-transferable.

Product Registration Page: https://www.digimarker.com/pages/warranty-registration

Warranty by Product Category

Category	Models	Warranty Policy
Golf Cart Battery – HP Series	All models in this series	10 years total (registration required) • First 5 years: Free repair or replacement • Years 6-7: 50% off new battery • Years 8-10: 25% off new battery • Unregistered: limited to 1-year warranty
Golf Cart Battery – CS Series	All models in this series	8 years total (registration required) • First 4 years: Free repair or replacement • Years 5-6: 50% off new battery • Years 7-8: 25% off new battery • Unregistered: limited to 1-year warranty
CN Series	All models in this series	5 years (buyer covers shipping & depreciation after year 2)
Server Rack / Energy Storage Battery	All models in this series	5 years (buyer covers shipping & depreciation after year 2)
12V / 24V / Batteries	Different capacities with Bluetooth	1 year (first 3 months full warranty; 4-12 months prorated, buyer covers return shipping).
Accessories	Charger	2 years (full warranty)
Converter / Other Accessories	12V DC-DC Converter (Built)	1 years (full warranty)

Note (*): The built-in 12V DC-DC converter is covered by a 1-year limited warranty. If it fails under normal use within 1 year, we will ship a replacement DC-DC converter for external installation (converter only). This does not require returning the full battery and does not extend or reset the main battery warranty.

Warranty Claim Costs & Procedures

Term	Coverage	Buyer Responsibility
Full Coverage Term	DIGI MARKER covers repair/replacement + return shipping (US only)	Buyer prepays $300 shipping deposit (refundable if claim approved)
After Full Coverage Term	Discounted replacement or pro-rata warranty	Buyer covers shipping + depreciation
Non-Warranty Repairs	DIGI MARKERmay offer paid repairs with prior written estimate	Buyer covers all costs

Process:

Obtain RMA (Return Merchandise Authorization) before shipping.

Return complete package (battery, box, accessories, manuals) to DigiMarker.

DIGI MARKER inspects and applies policy for repair/replacement.

Returns & Exchanges Due to Product Issues

Product Purchased Months	≤ 12 Months	> 12 Months
Exchange Fees	Free / covered by DigiMarker	Current Product Sale Price − (Original Purchase Price − Monthly Depreciation × Months Since Purchase − One-Way Return Shipping)
Note	Monthly Depreciation = Original Purchase Price ÷ Total Warranty Months	Same as above

Returns & Refunds Due to Personal Reasons

Product Purchased Months	≤ 1 Month	1–3 Months	> 3 Months
Restocking Fee	10–15%	10–15%	Not Accepted
Refund Calculation	Monthly Depreciation × Months Since Purchase + 10–15% Restocking Fee + One-Way Return Shipping Fee	Same	Same
Return Shipping Fee	N/A	1. No charge if buyer ships and provides tracking; 2. Using DIGI MARKERpre-paid label: charges per carrier quote

Important Notes:

Missing/damaged items → buyer is responsible.

Applies to all DIGI MARKER battery series unless otherwise specified.

SPECIAL CONDITIONS — OVER-DISCHARGE & EXTENDED WARRANTY

To address severe over-discharge cases, DIGI MARKER applies the following rules:

Condition	Coverage
Pack voltage < 1V	Not covered under warranty.
Pack voltage ≥ 1V and BMS has entered Level-2 (secondary) protection due to over-discharge	No free warranty replacement; technical support only. Buyer may purchase an Extended Warranty Service for USD $200 to reinstate coverage.
Stored fully discharged for > 1 year	Not covered under warranty.

Notes: Voltage is assessed at the pack terminals at rest. “Extended Warranty Service” is a paid reinstatement option for qualifying over-discharge cases and does not apply to other exclusions (e.g., physical damage, tampering).

WARRANTY EXCLUSIONS

This Limited Warranty does not cover any Battery subjected to the following conditions:

Damage due to being unsecured or insufficiently secured.

Improper installation, use, maintenance, or service.

Loose battery terminal connections.

Series connection beyond design limits (more than 4 batteries in series; above 48V).

Reverse polarity connections.

Inappropriate storage conditions as defined by the Battery Owner’s Manual, including but not limited to exposure to extreme ambient temperatures above 140°F (60°C) or below -40°F (-40°C), fire, water submersion/pressure washing, and/or storing the Battery in a completely discharged state.

Any short circuit caused by accidental, intentional, or inadvertent connection of the positive and negative terminals.

Damage caused by impact, accident, collision, or drop.

Under-charging or over-charging as defined in the Battery Owner’s Manual.

Use with third-party product(s) that cause failure.

High resistance resulting from corroded terminals, poor crimps, or insufficient cable size.

Failure resulting from a faulty electrical system.

Battery that has been opened, modified, or tampered with in any way.

Use outside intended applications, including repeated engine starting or drawing more continuous amps than specified for the Battery.

Battery that has not been charged for over 1 year (periodic charging is required to maintain cell health).

Battery used in a commercial application where it is repeatedly cycled to more than 80% depth of discharge within 24-hour periods.

These warranty terms are intended to provide clear, long-term support so your equipment performs reliably when it matters most. For any after-sales warranty issues, please refer to this policy.

DIGI MARKER Ltd. reserves the right of final interpretation of this policy.